kt89's Privacy Policy
This page describes in detail how important your personal information is to us and how we keep it secure.
1. Introduction
This privacy policy applies to all users of the kt89 platform. By using our services, you are agreeing to the terms of this policy.
kt89 is a safe and reliable online gaming platform for players in Bangladesh. We handle the personal information you provide while using our services with the utmost care. This privacy policy ("Policy") will inform you about what types of information we collect, why we collect it, how we store it, and under what circumstances we share it with third parties.
This policy should be read together with our Terms and Conditions. Both documents together form part of the agreement between kt89 and you. By using our services, you are considered to have accepted the full terms of this policy.
2. What Information We Collect
We collect the following types of information to improve the quality of our services and to keep your account secure.
Personally Identifiable Information
- Full name and date of birth
- National ID or passport number (where applicable)
- Email address
- Mobile number
- Residential address
Financial Information
- Your payment method(s) used (bKash, Nagad, Rocket, bank transfer)
- Transaction history and amounts
- Deposit and withdrawal records
- Mobile banking account number (for verification purposes)
Gaming Activity Information
- Play history and preferred game categories
- Bet amounts and outcomes
- Bonus usage details
- Account login times and frequency
Technical Information
- IP address and device identifier information
- Browser type and operating system
- Cookie and session data
- Time spent on the site and browsing behaviour
3. Purpose of Using Information
We use your information only for legitimate and specific purposes.
Account Management and Verification
We use your identifying information to create, manage, and secure your kt89 account. Age verification is also part of this process — our services are for those aged 21 and above only.
Financial Transaction Processing
We use financial information to correctly process deposit and withdrawal requests and to prevent fraud. Our goal is to keep transactions via bKash, Nagad, Rocket, and bank transfer secure.
Providing Customer Support
Our support team may access your account information to resolve your issues and provide better service. Our live chat and email support are available 24/7 in both Bengali and English.
Responsible Gaming Monitoring
By analysing players' gaming behaviour, we identify potentially problematic patterns and follow responsible gaming guidelines.
Platform Development and Technical Maintenance
We use technical information to improve site performance, identify errors, and enhance the user experience.
Promotional Communications
Subject to your consent, we may inform you about bonus offers, promotions, and site updates. You may request to stop receiving such communications at any time.
4. Data Security Measures
We follow modern technology and strict procedures to protect your information.
SSL Encryption
All data transfers are encrypted using SSL/TLS technology. This means no one can intercept or read your information while it is in transit.
Secure Server Architecture
Our servers are protected by advanced firewalls and access control systems. Only authorised staff can access user information.
Regular Security Audits
We regularly audit the security of our systems and quickly address any potential vulnerabilities.
Response to Data Breaches
If there is any risk that the security of your information has been compromised, we will immediately notify the affected users and take the necessary protective measures. In such situations, contact us at: [email protected]
5. Sharing Information with Third Parties
We do not sell your personal information. However, in certain specific circumstances, sharing information with trusted parties may be necessary.
Payment Processors
To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, and approved banks. This sharing is limited strictly to what is needed for transaction processing, and the relevant parties are governed by their own privacy policies.
Legal Obligations
We may be required to provide necessary information in response to legal proceedings, court orders, or valid requests from government authorities. In such situations, we always act within legal boundaries.
Technology Service Providers
We use various technology service providers (hosting, analytics, security) to operate the site. These providers operate under strict confidentiality agreements and can only access information for the contracted services.
When Information Is Not Shared
We never sell or rent your information to advertisers, marketing companies, or any other gaming companies. Your information is not used commercially without your consent.
6. Cookies and Tracking Technologies
Our website stores cookies in your browser, which help improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and keeping the site's core functionality running. Disabling them will prevent the site from working properly.
Functionality Cookies
These cookies are used to remember your language preference, auto-login, and other personalised settings. They make your next visit easier.
Analytical Cookies
These cookies are used to understand how users navigate the site. This data is fully anonymous and helps with site improvement.
Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, please note that disabling essential cookies may cause some services to stop working properly.
7. Your Rights and Choices
You have certain important rights over your personal information, which we respect.
Right to Access Information
You may request to view what information we have stored about you. We will provide you with a copy of that information in a timely manner.
Right to Correct Information
If there is incorrect or incomplete information in your profile, you may request that it be corrected. Keeping your information accurate is also important for your security.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing or other specific purposes and request that such processing be stopped.
Right to Data Portability
You may request your information in a standard, machine-readable format, which will allow you to use it elsewhere if needed.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily paused, particularly when there is a dispute about the accuracy of the information.
To exercise any of the above rights, contact us at: [email protected] — we will process your request as quickly as possible.
8. Data Retention Period
We retain your information only for as long as necessary.
For active accounts, we retain your information throughout the period your account is active. Even after an account is closed, financial transaction records, anti-money laundering (AML) related information, and other legally required information are kept for the period specified by applicable law.
Information used for promotional communications is removed from marketing lists immediately after you withdraw your consent. General browsing logs and analytical data are automatically deleted or anonymised after a set period.
9. Protection of Minors
kt89 services are strictly for those aged 21 and above.
kt89 does not knowingly collect information from anyone under the age of 21. Through the age verification process at registration and identity confirmation steps at later stages, we ensure that only adults are using our platform.
If a parent or legal guardian believes their minor child has used our platform, please contact [email protected] immediately. We review all such reports on a priority basis and take the necessary action.
10. Changes and Updates to the Policy
We may update this privacy policy from time to time.
Changes to this policy may be made as a result of business changes, legal requirements, or improvements to our services. For any significant changes, we will notify you via your registered email or through a notice on the site.
Continuing to use the site after changes have been made will be considered as your acceptance of the updated policy. We recommend that you visit this page regularly and stay informed about the latest version.
11. Contact Us
Contact us for any questions or concerns about this privacy policy.
For any privacy-related requests or complaints: [email protected]
For immediate assistance, speak with our team via the site's live chat.
Your data protection is very important to us. Also visit our Responsible Gaming page — there you will find more information on managing your account and gaming behaviour. Our Terms and Conditions page is also recommended reading as a complement to this policy.